23rd June 2009 -
I went to the Regional Passport Office, Chennai. I wandered around for a couple of hours trying to figure out where I was supposed to submit my passport application and finally found the queue that was to be my home for the next five hours. Now those of you who have been in an Indian government office know exactly what I mean by a queue, but for those of you who don't let me define the Indian queue - People pushing,
poondh-
ifying(cutting the line) and pinching which inevitability results in you being aggressive, alert and argumentative.
Right, so after a fabulous day combating the queue, I reached the window of the harassed passport officer who wanted his lunchtime
biriyani more than anything else. He took one look at my application and said - The papers are wrongly arranged, affidavit 'I' is missing, three address proofs of parents are required. Now, in a sane situation my response would have been - Why are there no instructions on how EXACTLY the papers are meant to be arranged and what papers are required?
Anyway, my mom(who had to accompany me - who also started most of the fights with fellow queue-mates - since I was a minor) showed him her passport which clearly prints our address and the guy goes "No madam, we don't accept passport as address proof."
Yes, we verified your address ourselves before issuing your passport but we are too stupid to trust our own system. I mean, come on! Anyway, after trying to and failing to reason with him, we headed home in very bad moods.
The next day, June 24th, my father and I went with all the correct documents, ID proofs, xerox copies, originals and we were lucky enough to be at the front of the line. Our papers were stamped with nothing but a minor glitch - the order of the papers was wrong again - and we were out of there before 11 am! Oh the sweet feeling of success......never lasts long.
My passport application being filed under
Tatkal(emergency) was supposed to reach me within 2 weeks. Alas! 2 weeks later my online passport status read :
Following objection has been raised on Your file
THERE ARE SOME DEFICIENCIES IN YOUR APPLICATION. PLEASE CONTACT P.R.O. OF THIS OFFICESeems a simple enough instruction? Think again. They never answer their phones, EVER. Their inbox is so full of all the complaint mails that my e-mail bounced back. They do not explain what or who the P.R.O is and how one goes about contacting him.
With no other option, I stepped back into the palatial
Sastri Bhavan(Passport Office) with a very stressed mother in tow, on July 14
th. Now I had to fly back to San Francisco barely a month later and again, for anyone who knows Indian govt. offices, a month is not necessarily as long a time period as it sounds. So we went into the passport office scoffing at the long line that extended all the way into the parking lot even before 9 AM(The office opens at 10:30 AM) which we assumed was the line for passport applications under the ordinary scheme(i.e not
tatkal)
We went upstairs assuming that the P.R.O, whoever he was, had an office where he would meet with us and help satisfy our deficiency. Oh! How wrong we were. After much asking around and wasting precious time we ended up, that's right! in the long-ass queue that we had scoffed at earlier, which by the time we decided to join it, had doubled!
So we stood, and stood and stood. Finally after about a couple of hours we reached the counter where this guy with an old DOS computer asked me for my receipt number, he kindly informed me there is a discrepancy in my parents name - i have entered something different from what had been printed in my old passport. Right away, i felt like kicking myself. I remembered changing my dad's name on the application at the last minute because I figured that the travel agent who filled the application got my dad's name backwards. See, my dad's first name is
Palaniappan and his last name is
Ranganathan, which is his fathers name. The travel agent had filled
Rangathanan Palaniappan, which I changed to
Palaniappan Ranganathan before handing in the application. Now my old passport lists my dad simply as R.
Palaniappan, which according to every government official in the state of
TamilNadu, means my dads first name is indeed
Ranganathan, so what if that is his father's name?
Anyway, so about 6 hours and many queue's later I reached the
tatkal officer, one harried Mr.
Bhoopathy, who nevertheless had the time and patience to explain to me
Tamilnadu's system of nomenclature. "
Paapa(child)", he said, "Until you get married your father's name will be your first name. Therefore, your name is
Palaniappan Meenakshi. After you get married no, your husband's name will be your last name and
Meenakshi will become your first name. This also you don't know
va? What college level and all you are studying?"
I was too exhausted and afraid to argue, so all I apologized for my ignorance and moved on. He assured me that I would get my passport within 7 days. Once again, feeling triumphant, I walked out of and bid farewell to the passport office that I happily did not see myself coming back to until 2020, by which time I figured I could finally have Mr.
Bhoopathy accept
Meenakshi as my first name.
Call me superstitious, but I firmly believe that anyone who leaves the passport office without a trace of apprehension about not getting their passport will be made to return to that hell-hole again and again until they fear it. Yes, I did have to go back there today, July 30
th, because 2 weeks after my last visit my status had not changed. As i
approached the man with the MS-DOS computer, i felt like I was checking my board exam results and I held my breath. I held my breath until he told me that my passport was granted yesterday and will reach me in the next 3-4 days.
Yet, I live in fear.